Automotive Phone Training
C&M Coaching teaches your Sales, Service, BDC, and Collections teams how to handle every call with confidence — and gives you the data to prove it.
What We Do
C&M Coaching delivers specialized training designed to enhance phone-based customer interactions. Our comprehensive Phone Sales Training helps sales teams achieve higher success rates. With Service Call Training, your service department can provide outstanding support. Optimize debt recovery with our Collections Training, and convert leads to bookings with expert BDC Phone Skills Training.
More ServicesHow We Work
We pose as a real customer and see exactly how your team handles a new lead — phone, email, and text. You get the unvarnished picture of what's working and what's losing deals.
We design the WordTracks your team uses to structure every call — natural, not robotic. Then we coach them until those WordTracks feel like their own.
We listen to your team's real recorded calls and provide regular scoring with personal feedback. Results delivered to your inbox or your personalized dashboard — your choice.
Over 30 years experience in the Automotive and Collections space.
Trusted by thousands of Automotive Dealerships & Collection Agencies from all over the globe.
Learn About
Ever heard the saying, 'Even Michael Jordan needed a coach'? At C&M Coaching, we live by this mantra. We've successfully trained thousands of sales, service, BDC, and collections agents to enhance their phone skills, improve conversions, and boost the effectiveness of both inbound and outbound calls. The truth is, if you want to excel in your industry, having a coach is essential to reaching the top. Whether you're looking to increase sales, improve customer service, or enhance collections, C&M Coaching is your partner for success.
Our Past
Looking for a proven team that understands the automotive industry? Our Coaches have successfully trained thousands of automotive professionals — sales, service, BDC, and collections agents — on how to maximize phone communication effectiveness. Whether you need to schedule sales appointments, handle service requests, overcome objections, collect payments, or set up promise-to-pay agreements for buy-here, pay-here dealerships, we've got the experience to help.
Contact UsCheckout Our Online
Thinking about choosing C&M Coaching for phone training? Don't just take our word for it — check out our online reviews and see why clients trust us with their team's personal and professional growth.
David Ortiz
Sales Manager
“Excellent service. We have become better as a team and are more effective due to their coaching. Any business that requires communication through the phone should sign up to C&M Coaching.”
Breanna Cocker
BDC Manager
“Maggie and Robin are incredible! C&M has so much to offer and they have helped us tremendously improve our communication skills. We wouldn't be where we are today without you!”
Andres
Collections Manager
“C&M Team. Thank you so much for your great and hard work. We are really pleased with your services. We find it vital for our Dealer and Finance Company, especially now more than ever.”
Our Recent Blog
Insights, tactics, and lessons from years of coaching automotive phone teams — sales scripts that work, BDC strategies, service-department wins, and collections compliance.
More PostsCall For A Free Evaluation
877-900-9461Not sure where to start? You're not alone — C&M Coaching can help. Give us a call or schedule a time that works for you.
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